At Resorts Depot, we strive to provide clear and fair policies for shipping, returns, and refunds for products from The Outdoor Plus. Please review the details below to understand our processes and ensure a smooth experience.

Shipping

• Origin: All products are shipped from Southern California.
• Transit Time: Typically, shipping takes 1-2 weeks.
• Delivery: We do not offer white glove delivery. If additional help is needed, a third-party service should be hired.
• Freight Damage: If damage is noticed upon delivery, refuse the delivery and inform the delivery personnel. Report any damages within 48 hours of receipt by emailing contact@resortsdepot.com with related photos, videos, or documents.

Returns

• Return Policy:
  Returns are accepted only under special cases due to the handmade nature of the products.
• Cancellation Policy:
  You have 24-48 hours from placing your order to cancel without a fee.
  Cancellations after 48 hours will incur a 25% restocking fee, and orders will be processed as store credit.
• Return Process:
  Notify us within 48 hours if you wish to cancel or exchange the product.
  Returns are not accepted on custom orders.
  Store credit may be offered in special circumstances and can be used for future purchases.
  To initiate a return, contact us at contact@resortsdepot.com.

Refunds

• Qualifying Returns:
  
  Returns must be reviewed by The Outdoor Plus and Resorts Depot and qualify as a mistake in ordering.
  
  Refunds will be issued by check by default. If a refund to a credit card is preferred, a 3.5% processing fee will apply and cannot be waived.
  
  Report the incident within 48 hours of receipt by emailing contact@resortsdepot.com with related photos, videos, or documents.

By adhering to these guidelines, we aim to ensure your satisfaction with every purchase from The Outdoor Plus through Resorts Depot. If you have any questions or need further assistance, please feel free to contact us at contact@resortsdepot.com.

At Resorts Depot, we’re not just about selling products—we’re about enhancing your lifestyle and creating memorable experiences. Here’s why you should choose us for all of your resort style needs:

• Customer-Centric Approach: We prioritize your satisfaction above all else. Our team is dedicated to providing exceptional customer service, ensuring you have a smooth and enjoyable shopping experience from start to finish.
• Quality Assurance: We offer only the finest products that meet our high standards of quality and durability. Our carefully curated selection ensures you get the best value for your money.
• Lowest Price Guaranteed: We are committed to offering you the best prices. With our price match guarantee, you can shop with confidence knowing you’re getting the lowest price. Learn more about our Price Match Guarantee.
• Free Shipping: Enjoy the convenience of free shipping on all orders over $50, ensuring your purchase arrives as quickly as possible and in perfect condition.
• Supporting Small Businesses: We believe in supporting small businesses. By choosing us, you’re helping to sustain and grow local entrepreneurs and small companies.

Choose Resorts Depot for quality products, exceptional service, and a commitment to making your spaces extraordinary.

Here's What You Can Expect After You Place an Order with Us:

When you place your order, you’ll receive a confirmation email right away. This means we've got your order and have put a temporary hold on your card. This isn't an actual charge yet—just a way to ensure everything's good to go.

Here’s What Happens Next:

No worries if something’s unavailable: If an item is unavailable, we’ll cancel the temporary hold on your card and shoot you an email to let you know.

If your item has an extended lead time (2-3+ weeks): We'll contact you before finalizing your payment to confirm the timeframe works for you.

Made-to-Order Products: For items that are made to order, we will confirm the lead time with you before processing your payment to ensure it works for your schedule.

Item ready to go: If your item is in stock and ready, we’ll finalize the charge on your card and get your order shipped out as quickly as possible.

We process orders Monday through Friday and always strive to ship everything out swiftly. You might even get your items sooner than you expect! If you’ve ordered multiple items or a product with several parts, we’ll provide tracking information for each shipment.