Privacy Policy

Resorts Depot Privacy Policy

Introduction

At Resorts Depot, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information we gather when you use our website resortsdepot.com.

Information We Collect

Personal Information: Name, email, shipping/billing address, phone number, order history, and any information you provide when sending invoices through Shopify.
Payment Information: We do not directly store credit card numbers long-term. Details provided during checkout are processed through Shopify's payment gateway. For security purposes, we may temporarily access certain payment information (such as your credit card type and expiration date) to process orders and invoices as facilitated through Shopify.
Usage Information: Pages visited, products viewed, time on site, search terms, device information, IP address, approximate location, items put in your cart, and items added to your wishlist.
Customer support Information: The information you choose to include in communications with us, for example, when sending a message through the Services.
Newsletter Signup: Email address and name.
Retargeting Data: We collect information about your website visits and interactions through cookies to personalize social media retargeting campaigns on Facebook, Instagram, and Pinterest.
App Integrations: Our website uses the following apps that may collect visitor data:
- Tidio Livechat
- Privy - Exit Pop Ups and Email
- Judge.me Product Reviews
- Simprosys Google Shopping App

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Sharing Your Information.

How We Collect Information

Directly From You: Account creation, order forms, newsletter signup, contact forms, sending invoices through Shopify, [add any other methods you use]
Automatically: Cookies, website analytics tools, and through our app integrations (Tidio Livechat, Privy, Judge.me, Simprosys).
Retargeting: We work with social media platforms (Facebook, Instagram, Pinterest) and our advertising partner, Retarget App, who use cookies or pixels to track activity on our site for retargeting purposes.

How We Use Your Information

To process and fulfill your orders.
To provide customer service and support.
To improve our website, products, and services.
To send you marketing communications (only if you have opted in).
To operate and manage our website and business.

Sharing Your Information

Service Providers: Shopify, shipping companies, payment processors, and our app integrations (Tidio Livechat, Privy, Judge.me, Simprosys) to provide essential website functionality.
Advertising Partners: We may share limited information (browsing behavior, interactions) with our social media advertising partners for retargeting purposes on Facebook, Instagram, and Pinterest.
Legal Requirements: We may disclose information if required by law.
Business Changes We may share information during mergers, sales, etc.

Your Rights

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: Update your information if inaccurate.
Right to Erasure: Request deletion of your data (with some exceptions).
Other US-Specific Rights: These may vary between states. Consider researching additional rights that may apply to your customer base.
- California Resident Rights: If you are a California resident, you have the following additional rights:
  - Right to Know: You can request information about the categories and specific pieces of personal information we have collected, used, shared, and sold about you in the past 12 months.
  - Right to Deletion: You can request the deletion of your personal information, with certain exceptions as allowed under the CCPA.
  - Right to Opt-Out of Sale: You can opt-out of the "sale" of your personal information to third parties.
Exercising Your CCPA Rights

To exercise your CCPA rights, please contact us at contact@resortsdepot.com.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Data Security

We rely on Shopify's security measures to protect customer data. We encourage you to review Shopify's security practices on their website.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by websites you visit. We use the following types of cookies:

Strictly Necessary Cookies: These are essential for our website to function, such as facilitating the shopping cart and checkout process.
Functionality Cookies: These remember your preferences (like language or region) to personalize your experience.
Performance Cookies: These collect anonymous data about how visitors use our site, helping us identify areas for improvement.
Targeting Cookies: These are used by our advertising partners to track your activity and show you relevant ads on other websites (retargeting).

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically choose to block certain types of cookies or delete them altogether. However, please note that blocking all cookies may hinder the functionality of our website. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Changes to Cookie Usage

We may update our cookie practices. Any changes will be reflected in this Privacy Policy.

Children's Privacy

Our website is intended for adults. If you are under 18, we recommend using our website with the supervision of a parent or guardian.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at contact@resortsdepot.com, and we will take steps to delete such information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 13 years of age.

Changes to This Policy

We may update this Privacy Policy. We will notify our email subscribers of any changes.

Do Not Track

Our website recognizes Do Not Track (DNT) signals sent by browsers. However, currently, some parts of our website may continue to operate even if a user has these signals enabled.

Contact Us

contact@resortsdepot.com

Additional Notes

Our app partners (Tidio, Privy, Judge.me, Simprosys) have their own privacy policies. Please refer to their policies for specific details about how they handle your data.