At Resorts Depot, we understand that ordering premium amenities online requires trust. Our Safe Arrival Promise ensures you can purchase with complete confidence.
What's Covered
The Safe Arrival Promise covers your order against:
- Lost shipments
- Damaged items upon delivery
- Incorrect items received
- Significant delays beyond estimated delivery timeframes
How It Works
-
Select Protection at Checkout
Add the Safe Arrival Promise to your order during checkout for peace of mind with your investment. -
Track Your Delivery
We'll provide tracking information once your order ships. Keep an eye on its journey to your property. -
Inspect Upon Arrival
For best results, inspect items upon delivery. Report any issues within 5 business days of delivery for prompt resolution. After this window, we cannot accept Safe Arrival Promise claims. -
Quick Resolution if Needed
If anything isn't perfect with your delivery, our 24/7 phone support team is ready to help. We'll make it right immediately—no lengthy process.
Resolution Process
If you experience any issues covered by the Safe Arrival Promise:
- Contact our 24/7 phone support team within 5 business days of delivery (or expected delivery for lost items)
- Provide basic information about the issue and photos if applicable
- Receive immediate attention from our dedicated support team
- Get quick resolution without complex paperwork
Our Commitment
No paperwork hassles. No complicated processes. We handle everything.
- Immediate response from our 24/7 phone support team
- No lengthy claim forms
- Direct communication throughout
- Quick resolution timeline
- Clear updates on next steps
Exclusions
The Safe Arrival Promise does not cover:
- Damage occurring after successful delivery
- Issues not reported within 5 business days of delivery
- Orders shipped to incorrect addresses provided by customer
- Items refused at delivery without prior authorization
- Consequential or indirect losses
Important Notes
- The Safe Arrival Promise is a service provided by Resorts Depot, not an insurance product
- Protection applies to items shipped to the address specified at checkout
- Coverage is valid for single delivery attempt to commercial or residential address
- Resorts Depot reserves the right to choose the most appropriate resolution method
- Additional terms may apply for certain product categories or shipping circumstances
Frequently Asked Questions
What's the difference between standard shipping and Safe Arrival Promise? Standard shipping provides basic delivery tracking and a 24 hour window to inspect your packages after their arrival. The Safe Arrival Promise gives you 5 full business days to inspect your items after delivery, priority resolution if anything isn't perfect, immediate attention from our 24/7 phone support team, and a guarantee that we'll make things right without a complicated process. For premium amenities and commercial properties, this extra layer of protection ensures your investment arrives exactly as expected.
How quickly are issues resolved? Our 24/7 phone support team handles concerns immediately. Most situations are addressed within hours, not days.
What documentation do I need? Minimal documentation is required. Most cases need only your order number and basic details about the issue. We may request photos for damage claims, but we keep the process simple.
Can I add the Safe Arrival Promise after placing my order? The Safe Arrival Promise must be added during checkout to ensure complete protection from shipment to delivery.
Questions?
Our 24/7 phone support team is available at (888)-883-7568 for immediate assistance with any questions about the Safe Arrival Promise.