Skip to content
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS

Shipping & Returns

Resorts Depot: Shipping & Returns

At Resorts Depot, we strive to make your shopping experience as smooth and enjoyable as possible.

As an authorized dealer for all brands we carry, we ensure you receive authentic products and the best possible support according to the brand's policies.

Shipping

  • Fast & Reliable Shipping: We strive to get your resort essentials to you as quickly as possible.

  • Shipping Cost Clarity: We offer free shipping on the vast majority of our products. Shipping costs for any items that don't qualify for free shipping will vary based on the product's weight, size, and your location. Costs are calculated at checkout.

  • Shipping Rates: Resorts Depot understands that getting your items quickly is important to you, so we make every effort to process your order quickly. However, if expedited shipping or special arrangements are necessary, please contact customer service by phone (888)-883-7568) or by E-Mail (contact@resortsdepot.com). We will be happy to assist you.

  • Processing Times: Most orders are processed within 2-3 business days. For estimated shipping times on specific items, please refer to the individual product detail pages.

  • Delivery Timeframes: Delivery timeframes depend on your location. You'll receive a more accurate delivery estimate at checkout.

  • Order Tracking

    • Once your order ships, you'll receive an email with a tracking number and a link to the carrier's website.
    • Additionally, you can check your order status and access tracking information on the Track Your Order page of our website.

  • Carriers: We partner with trusted carriers like UPS, FedEx, and USPS to ensure the safe and efficient delivery of your order.

  • Shipping Restrictions: Certain restrictions may apply to PO Boxes or APO/FPO addresses. Please refer to the product detail page or contact us for more information.

  • International Shipping: International shipping may be available on certain products. Please contact our customer service team at contact@resortsdepot.com or call us at (888)-883-7658 to inquire about international shipping options and rates.

Delivery Inspection

  • Inspect Your Items: Please carefully inspect your order upon delivery to ensure there are no defects or damage. If you discover any issues, please contact our customer service team at contact@resortsdepot.com or call us at (888)-883-7658 within 24 hours of receipt.

  • .Photos Required: To help us process your return efficiently, please provide a photo or video of the product, especially if there are concerns about damage or defects. We encourage photos to be taken from multiple angles to ensure the condition or state of the item is clearly shown for claims purposes.

    Returns

    • Our Return Policy: We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 30 days of receipt for a refund. Items must be returned in their original condition with all tags and packaging intact.

    • Refunds and Store Credit: Refund methods, including eligibility for a refund to the original payment method or store credit, may vary depending on the brand.

    • Refund Timelines: Refunds are typically processed within 7-10 business days after we receive and inspect your returned item. Please note that your bank or payment provider may have additional processing times.

    • Restocking Fees: Restocking fees of up to 15% may apply and will vary based on the size of the product. To inquire about the restocking fee for a specific item, please contact our customer service team.

    • Initiating a Return: To start a return, please contact our customer service team. We'll provide instructions, a return shipping label if applicable, and clarify the refund options and any applicable restocking fees for your specific item.

    • Return Shipping Costs: In most cases, the customer is responsible for return shipping costs. Some brands may offer free returns – this will be noted on the product detail page if applicable.

    • Need More Information? If you can't find the return or refund details for your item on the product detail page, please contact our customer service team for assistance.

    Order Cancellations

    Orders may be cancelled without penalty within 24 hours of placement. Cancellations requested after 24 hours may be subject to restocking fees. Orders that have already shipped or custom-made orders that have entered production cannot be cancelled. To request a cancellation, please contact us at contact@resortsdepot.com as soon as possible.

    Order Discrepancies

    Limited Exchanges: We offer exchanges under specific circumstances, such as exchanging a product for an item from the same brand that is of equal or lesser value. Please contact our customer service team to inquire about the possibility of an exchange.

    Wrong Product Received: If you received the wrong item, please contact us immediately at contact@resortsdepot.com so we can resolve the issue quickly.

    Warranties

    Many of the products offered on Resorts Depot come with manufacturer warranties. For specific warranty information on a particular product, please contact us, or refer to the product description page.

        Important Notes

        • Product-Specific Policies: Please be aware that some products, such as oversized items or items from specific brands, may have unique shipping and returns policies. Always refer to the individual product detail page for the most accurate and up-to-date information.

        We're Here to Help!

        If you have any questions regarding our shipping or returns policies, please don't hesitate to contact us.

        Email: contact@resortsdepot.com

        Phone: (888)-883-7658