Our Confidence Promise for The Outdoor Plus Products
Every purchase from The Outdoor Plus comes with support from our dedicated team, plus optional protection through our Safe Arrival Promise. Here's how we ensure your complete satisfaction:
Premium Delivery & Protection
Expert Shipping: Your handcrafted piece ships directly from The Outdoor Plus in Southern California
Delivery Timeline: Most properties receive their items within 2-4 weeks
Optional Safe Arrival Promise:
• Adds 5-day inspection protection to your delivery
• Includes dedicated support team access at contact@resortsdepot.com
• Simple documentation process with photo/video support
• Immediate resolution if anything isn't perfect
• Can be added or removed at checkout
Order Flexibility
Change of Plans? Full refund available within 48 hours of ordering
Need to Cancel Later? Store credit options available (25% fee may apply after 48 hours)
Custom Orders: Due to the handcrafted nature of custom pieces, these are crafted specifically for your property and cannot be returned
Our Support Promise
Real experts available 24/7 at (888)-883-7568
Dedicated email support: contact@resortsdepot.com
Clear documentation process for any concerns
Full manufacturer warranty support as an authorized dealer
As an authorized US distributor for The Outdoor Plus, we stand behind every product we sell. Our team is here to ensure your complete satisfaction from order to installation.
Need help? Questions about shipping or our policies? Our commercial amenity experts are available 24/7 at (888)-883-7568
We're authorized dealers for premium resort amenities and decor, backed by real support and protection for your investment.
What Sets Us Apart:
- Price Beat Promise: Found a better price after your purchase? We'll beat it by 2%. Shop now, knowing you're protected for 14 days if prices change. Learn more about our Price Beat Promise.
- Safe Arrival Promise: Shopping online for premium amenities shouldn't be stressful. That's why we automatically add Safe Arrival Promise protection to every order. If anything goes wrong with your delivery - damage, delays, wrong items - you're fully covered. Take 5 full business days to inspect everything thoroughly, and if you're not 100% satisfied, our 24/7 support team handles it immediately. No lengthy claims process, no back-and-forth with shipping carriers, no hassle. We take full responsibility for getting your investment to you perfectly. Optional protection that's added at checkout for your peace of mind.
- 24/7 Premium Support: Real experts available anytime at (888)-883-7568. Get immediate answers about products, orders, or installation. No phone trees, no overseas call centers.
- Genuine Products, Direct Source: We're authorized dealers for every brand we carry. All products ship directly from U.S. manufacturers with full warranty coverage.
- Simple Payment Options: Free shipping on qualifying orders, Shop Pay financing available with rates as low as 0% APR.
What Happens After You Order:
- Immediate Confirmation: You'll get an order confirmation email with temporary authorization on your card.
- Order Review: Our team verifies product availability and shipping timeline.
- In-stock items: We process your payment and arrange shipping
- Extended lead times: We confirm timeline works for you before charging
- Made-to-order: We verify production schedule meets your needs
- Shipping Updates: Track every package with detailed shipping information.
- Delivery & Inspection:
- Safe Arrival Promise protection is automatically added at checkout (optional)
- When protected, you get 5 days to thoroughly inspect everything
- 24/7 support if you need anything
Questions? Our team is available 24/7 at (888)-883-7568 to help with product selection, order status, or any concerns.
