We're authorized dealers for premium resort amenities and decor, backed by real support and protection for your investment.
What Sets Us Apart:
- Price Beat Promise: Found a better price after your purchase? We'll beat it by 2%. Shop now, knowing you're protected for 14 days if prices change. Learn more about our Price Beat Promise.
- Safe Arrival Promise: Shopping online for premium amenities shouldn't be stressful. That's why we automatically add Safe Arrival Promise protection to every order. If anything goes wrong with your delivery - damage, delays, wrong items - you're fully covered. Take 5 full business days to inspect everything thoroughly, and if you're not 100% satisfied, our 24/7 support team handles it immediately. No lengthy claims process, no back-and-forth with shipping carriers, no hassle. We take full responsibility for getting your investment to you perfectly. Optional protection that's added at checkout for your peace of mind.
- 24/7 Premium Support: Real experts available anytime at (888)-883-7568. Get immediate answers about products, orders, or installation. No phone trees, no overseas call centers.
- Genuine Products, Direct Source: We're authorized dealers for every brand we carry. All products ship directly from U.S. manufacturers with full warranty coverage.
- Simple Payment Options: Free shipping on qualifying orders, Shop Pay financing available with rates as low as 0% APR.
What Happens After You Order:
- Immediate Confirmation: You'll get an order confirmation email with temporary authorization on your card.
- Order Review: Our team verifies product availability and shipping timeline.
- In-stock items: We process your payment and arrange shipping
- Extended lead times: We confirm timeline works for you before charging
- Made-to-order: We verify production schedule meets your needs
- Shipping Updates: Track every package with detailed shipping information.
- Delivery & Inspection:
- Safe Arrival Promise protection is automatically added at checkout (optional)
- When protected, you get 5 days to thoroughly inspect everything
- 24/7 support if you need anything
Questions? Our team is available 24/7 at (888)-883-7568 to help with product selection, order status, or any concerns.
Delivery and Installation
Q: When will my sauna be delivered?
A: Once your sauna arrives at the local terminal, the freight company will contact you to schedule delivery. They typically aim to deliver within 48 hours of this contact. Please note that freight companies usually only deliver on weekdays.
Q: Will the delivery team bring my sauna inside my house?
A: The standard delivery is curbside only. While some drivers may offer to bring the sauna into your garage, this is at their discretion and not guaranteed. We recommend having assistance ready for moving the sauna to your desired location.
Q: What if I have a long driveway or live in an area inaccessible to large trucks?
A: In such cases, you'll need to arrange to meet the delivery truck at the nearest accessible main road. You'll need a full-size pickup truck or SUV to transport the sauna. The delivery truck is equipped with a liftgate to assist with transferring the product to your vehicle.
Q: Will the sauna fit through my door?
A: Yes, the sauna is shipped in 1-3 boxes that will fit through any standard-sized door. However, if you're planning to move it up or down stairs, please carefully check clearances, especially if there are turns in the stairway.
Power and Electrical Requirements
Q: What is a dedicated circuit/breaker, and do I need one?
A: A dedicated circuit means there's only one outlet assigned to a specific breaker in your fuse panel. If you can't have a dedicated circuit, ensure that nothing else is plugged into the same circuit while the sauna is running.
Q: How much power do your saunas use?
A: Our 1-2 person saunas draw between 12-13 amps, while our 3+ person saunas use 15-16 amps.
Handling Delivery Issues
Q: How can I tell if I should refuse delivery due to damage?
A: If you notice obvious damage to the sauna inside the boxes, such as softball-sized holes (which may indicate forklift damage), you should refuse delivery. Also, all sauna boxes should be delivered standing up. If they arrive lying flat on the pallet, the sauna may have been dropped. Always check for any exposed or damaged wood.
Q: What if I discover hidden damage after accepting delivery?
A: If you find hidden damage after delivery, please contact us immediately. We're here to help and will work with you to resolve the issue.
Remember, at Resorts Depot, we're committed to ensuring your sauna purchase and delivery experience is as smooth as possible. If you have any additional questions or concerns, please don't hesitate to reach out to our customer service team.
