At Resorts Depot, we're dedicated to providing you with the best possible customer service. Our goal is to ensure your shopping experience is smooth and enjoyable, and that you're completely satisfied with your purchase.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all eligible products. Here's what you need to know:

Eligibility: To be eligible for a refund, your item must be unused, uninstalled, and in resalable condition, with all original packaging intact.

Timeframe: You must notify us of your intent to return the item within 30 days of the delivery date.

Fees: A 15% restocking fee and shipping costs will be deducted from your refund. Please note that original shipping charges are non-refundable.

Cancellations: Our return policy also applies to orders cancelled after the item has shipped or if delivery is refused.

Non-Returnable Items: We cannot accept returns for products that have been opened, removed from their original packaging, or purchased in quantities of 5 units or more (warranty still applies).

Return Process

Responsibility: You are responsible for ensuring the merchandise is returned in new and resalable condition. Refunds are issued only after the returned items have been received and inspected.

Damage During Return Shipping: If your returned item is damaged during transit back to the manufacturer, it is your responsibility to file a claim with the carrier. Unfortunately, we cannot issue a refund in this case.

Cancellations After Shipment: If you cancel an order after it has been shipped, it will be subject to applicable return fees and charges. To avoid these fees, please cancel your order within 48 hours of placing it.

How to Request a Return

To initiate a return, please submit your request in writing to contact@resortsdepot.com.

Refund Processing

Notification: Once we receive and inspect your return, we'll send you an email to confirm receipt and inform you whether your refund has been approved or rejected.

Credit: If your refund is approved, a credit will be automatically applied to your original payment method within a specified number of days.

We appreciate your understanding and cooperation.

We're authorized dealers for premium resort amenities and decor, backed by real support and protection for your investment.

What Sets Us Apart:

• Price Beat Promise: Found a better price after your purchase? We'll beat it by 2%. Shop now, knowing you're protected for 14 days if prices change. Learn more about our Price Beat Promise.
• Safe Arrival Promise: Shopping online for premium amenities shouldn't be stressful. That's why we automatically add Safe Arrival Promise protection to every order. If anything goes wrong with your delivery - damage, delays, wrong items - you're fully covered. Take 5 full business days to inspect everything thoroughly, and if you're not 100% satisfied, our 24/7 support team handles it immediately. No lengthy claims process, no back-and-forth with shipping carriers, no hassle. We take full responsibility for getting your investment to you perfectly. Optional protection that's added at checkout for your peace of mind.
• 24/7 Premium Support: Real experts available anytime at (888)-883-7568. Get immediate answers about products, orders, or installation. No phone trees, no overseas call centers.
• Genuine Products, Direct Source: We're authorized dealers for every brand we carry. All products ship directly from U.S. manufacturers with full warranty coverage.
• Simple Payment Options: Free shipping on qualifying orders, Shop Pay financing available with rates as low as 0% APR.

What Happens After You Order:

1. Immediate Confirmation: You'll get an order confirmation email with temporary authorization on your card.
   
   
2. Order Review: Our team verifies product availability and shipping timeline.
   - In-stock items: We process your payment and arrange shipping
   - Extended lead times: We confirm timeline works for you before charging
   - Made-to-order: We verify production schedule meets your needs
   
   
3. Shipping Updates: Track every package with detailed shipping information.
   
   
4. Delivery & Inspection:
   - Safe Arrival Promise protection is automatically added at checkout (optional)
   - When protected, you get 5 days to thoroughly inspect everything
   - 24/7 support if you need anything
   
   

Questions? Our team is available 24/7 at (888)-883-7568 to help with product selection, order status, or any concerns.