Sample Panel of Natural Artificial Boxwood Wall (Small Sample) Commercial Grade UV Resistant
Warranty Information
Designer Plants USA Warranty PDF
As an authorized dealer of Designer Plants USA, we're proud to offer their premium commercial-grade products backed by a solid manufacturer's warranty. We know artificial plants are a significant investment for your property, and we want you to be confident they'll perform for years to come.
Designer Plants USA Commercial-Grade UV Warranty
5-Year Limited Protection for Your Investment
Our Commercial-Grade UV artificial plants are built to perform in demanding environments. Here's exactly what you're covered for and how we handle warranty claims:
What's Protected
- Significant color changes that impact appearance
- Structural damage like cracking
- Manufacturing defects that affect usability
- UV protection failure
Coverage Period
- 5 years from purchase date for Commercial-Grade UV products
- Requires proof of purchase from Resorts Depot
- Coverage starts the day your products arrive
Making a Claim
- Contact our support team within 7 days of noticing an issue
- Send photos and your proof of purchase
- We'll assess and handle your claim promptly
- Keep the product until you hear from us - don't return without authorization
Important Details for Property Owners
What We'll Do:
- Replace, repair, or refund at our discretion
- Pro-rate coverage based on usage time if appropriate
What's Not Covered:
- Indoor plants and non-commercial grade products
- Installation or removal costs
- Normal wear like slight dulling
- Damage from:
- Incorrect installation
- Heat sources or fire
- Storms or natural disasters
- Vandalism
- Plant growth interference
- Moving after initial installation
Coverage Limitations:
- Non-transferable if property sold
- Void if modified or improperly installed
- Limited to original purchaser
- Must use recommended installation methods
Important Notes
- Expect minor color changes and loss of shine over time - this is normal for all UV-rated products
- For partial damage, we may replace just the affected section rather than the entire product
- Labor, building materials, and project delay costs aren't included
Need Help? Contact Our Commercial Product Specialists
- Call: (888)-883-7568
- Email: contact@resortsdepot.com
- Live chat: Available on our website
This warranty gives you specific legal rights, and you may have other rights that vary by state.
