Can this fireplace be installed in a covered outdoor space — a restaurant patio, pool deck, or resort common area?
Yes. The Orion V2 Multi series is tested and approved for outdoor installation under a covered patio. The roof overhang must be at least 50% of the patio height measured from the bottom of the fireplace, and the unit must sit a minimum of 2 inches above the floor. Only the built-in installation method is approved for outdoor use — wall mount is not permitted in outdoor applications.
Can I run the fireplace for ambiance only without generating heat?
Yes. The flame display runs independently of the heater — you can use the visual without activating heat at any time. For permanent installations where heat is never needed, the unit includes a built-in micro switch inside the viewing area that locks out the heater entirely, which is particularly useful for warm-climate and outdoor installations.
How does the multi-sided configuration work — do I need separate units for a corner vs. a straight wall?
One unit handles all four configurations. You set it up during installation as single-sided, left corner, right corner, or three-sided bay by removing or installing the side plates and drywall stops that ship with the unit. The framing dimensions change slightly depending on which configuration you choose — the specifications PDF and owner's manual detail the rough opening for each.
What electrical requirements does the 10,000 BTU heating mode need?
The 10,000 BTU mode requires a dedicated 220–240V, 20-amp circuit with a 4-wire connection (L1, L2, neutral, ground). Standard 5,000 BTU operation runs on a dedicated 120V, 20-amp circuit. A qualified electrician must complete the hardwire connection — built-in installations do not use a standard plug.
Will new flame styles actually be added after purchase, and does that cost anything?
New flame styles and graphics are delivered through the Modern Flames + app via over-the-air updates at no additional cost. The app connects via WiFi and updates the fireplace's flame library automatically. This is exclusive to the V2 generation — the original Orion V1 does not receive OTA updates.
What's the difference between the Orion V2 Multi and the Orion V2 Slim — and how do I know which one fits our installation?
The Multi is 9-9/16" deep and supports multi-sided corner and bay configurations with up to 10,000 BTU output. The Slim is 6" deep, fits a standard 2x6 wall without a bump-out, but is single-sided only and limited to 5,000 BTU. If corner viewing, bay installation, or higher heat output is a requirement, the Multi is the right choice. If wall depth is the primary constraint, the Slim delivers identical LCD flame technology in a significantly shallower footprint.
