

If you're unsure about your canopy color, we'll help you choose by giving a fabric sample. A $20 Shipping Charge applies for this sample.
Stock Colors Include - Oyster, Alpine Stone, Charcoal Tweed, & Black
Special-order Colors Include - Natural, Taupe, Linen, Charcoal, Slate, Captain Navy, Storm, Yellow, Terracotta, & Fern
Shadowspec Warranty Coverage
Warranty Periods by Product
Serenityâ„¢ & Unityâ„¢:
- Frame: 6 years residential / 3 years commercial
- Fabric: 10 years residential / 3 years commercial
- Protection Cover: 3 years
Retreatâ„¢:
- Frame: 3 years residential / 1 year commercial
- Fabric: 3 years residential / 1 year commercial
- Protection Cover: 1 year
All Accessories: 1 year (motors, controls, mounting hardware, rain gutters, drop blinds, castor wheels)
Warranty begins from invoice date. Mounting options covered under frame warranty.
What's Covered
- Manufacturing defects in materials and workmanship
- Material failures under normal use conditions
- Mechanical component failures when properly maintained
- Coverage applies when installed and used according to guidelines
What's Not Covered
- Weather damage: Storm, wind, water/snow accumulation, acts of nature
- Installation issues: Incorrect installation or ignoring care instructions
- Environmental exposure: High salt levels, industrial atmospheres
- Normal wear: Natural aging, fading, or strength loss from regular use
- Third party issues: Damage or repairs by unauthorized parties
- Cosmetic variations: Minor color differences from samples
- Misuse: Accidents, negligence, or improper operation
Warranty Claims
Contact us directly for warranty inquiries. Shadowspec determines whether repair or replacement is appropriate for each claim.