Artificial Privacy Ivy Roll 33 Square Foot / 118" x 40"
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Warranty Information
Designer Plants USA Warranty PDF
As an authorized dealer of Designer Plants USA, we're proud to offer their premium commercial-grade products backed by a solid manufacturer's warranty. We know artificial plants are a significant investment for your property, and we want you to be confident they'll perform for years to come.
Designer Plants USA Commercial-Grade UV Warranty
5-Year Limited Protection for Your Investment
Our Commercial-Grade UV artificial plants are built to perform in demanding environments. Here's exactly what you're covered for and how we handle warranty claims:
What's Protected
- Significant color changes that impact appearance
- Structural damage like cracking
- Manufacturing defects that affect usability
- UV protection failure
Coverage Period
- 5 years from purchase date for Commercial-Grade UV products
- Requires proof of purchase from Resorts Depot
- Coverage starts the day your products arrive
Making a Claim
- Contact our support team within 7 days of noticing an issue
- Send photos and your proof of purchase
- We'll assess and handle your claim promptly
- Keep the product until you hear from us - don't return without authorization
Important Details for Property Owners
What We'll Do:
- Replace, repair, or refund at our discretion
- Pro-rate coverage based on usage time if appropriate
What's Not Covered:
- Indoor plants and non-commercial grade products
- Installation or removal costs
- Normal wear like slight dulling
- Damage from:
- Incorrect installation
- Heat sources or fire
- Storms or natural disasters
- Vandalism
- Plant growth interference
- Moving after initial installation
Coverage Limitations:
- Non-transferable if property sold
- Void if modified or improperly installed
- Limited to original purchaser
- Must use recommended installation methods
Important Notes
- Expect minor color changes and loss of shine over time - this is normal for all UV-rated products
- For partial damage, we may replace just the affected section rather than the entire product
- Labor, building materials, and project delay costs aren't included
Need Help? Contact Our Commercial Product Specialists
- Call: (888)-883-7568
- Email: contact@resortsdepot.com
- Live chat: Available on our website
This warranty gives you specific legal rights, and you may have other rights that vary by state.